IPN Program & System Access Support

The Global Partner Helpdesk team can field any question related to the IPN program & system access. Questions can range from marketing, enablement, operations, etc. The global partner helpdesk will route the question to the right Infor team member. This team can also assist with any system related questions or issues. Systems include: Infor CRM, Infor CPQ, Infor Salesportal, Infor Campus, and IPMX.

How to Contact:

1. inforxtreme.com
2. select “incidents”
3. select “ipn request”
4. select “infor partner network” under the product code field


Demo Environment Support

The Global Demo Environment team (GDE) has portal dedicated to providing partners detailed documentation on how to find, install, and configure demo environments. Should you have an issue with your environment they also have a support team ready to help.

How to Contact:

1. gde.infor.com
2. select “requestx”
3. follow prompts


Product & Customer Support

The Xtreme Support team provides support for your organization and your customers with any Infor product related issues.

How to Contact:

1. inforxtreme.com
2. select “incidents”
3. select “add”
4. follow prompts
5. indicate the customer you are working on behalf of


Implementation Support

The Partner Technical Helpdesk is a team of Infor solution SMEs who can assist you with the implementation process for select Infor solutions. Available solutions include: Infor SyteLine, Infor LN, Infor CRM, Infor ION & Ming.le, Infor CPQ, and Infor Factory Track. For solutions outside of this product scope, the partner technical helpdesk can connect you with the local ICS team to assist with your issue. If you would prefer to seek training in this area please contact the regional enablement manager.

How to Contact:

1. partner technical helpdesk home page